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Shipping

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Shipping

 

Please note that although we strive to process and ship all orders as quickly as possible, sometimes it may take upto 48 business hours for the orders to be processed and shipped out. 

Currently we only ship within the United States (U.S.) using standard ground shipping. Should you require expedited shipping, please contact us Toll-Free using 1-855-MAT-YOGA or e-mail our customer support team at support@yogamatstore.com to get a shipping quote.

If you have any additional questions, please contact us at support@yogamatstore.com or call (855)-MAT-YOGA

 

Returns

We pride ourselves on our very customer-friendly return policy. If you are in any way disappointed with a product you ordered, we'll exchange it, replace it or refund your money, simply contact us within 30 days of the date of purchase. If you receive an item that was damaged in transit or is defective please notify us within 5 days of receiving the item. We would gladly provide a replacement at no charge and arrange to have the defective item(s) picked up.

All other returns must be authorized within 30 calendar days from the date of purchase.

We will refund 100% (less shipping charges) on items that are returned in
 NEW CONDITION within 30 days from the date of purchase. We will issue store credit if products have been opened/used, as they are no longer in resellable condition, within 30 days from the date of purchase. Please note that some products may have a small restocking fee. Any products with a restocking fee will be clearly identified in the product description. Note: Because the return policy differs on some products, each product page must be read carefully for returns related to that product.

  • Additional shipping fees may be charged after order is processed if shipping information is not accurate.
  • We cannot accept returns for items that have been damaged in any way, unless the damage is due to a defect in the product or as a result of damage during shipping by us.
  • No refunds are issued on DVDs and CDs.
  • Shipping charges will not be refunded.
  • Custom orders cannot be refunded or returned.
  • Closeout items cannot be refunded or returned.
  • We are unable to accept returns on international orders (i.e., Canada).
  • Please note that for orders to Canada, tax duty brokerage fees will be applied by customs which will not be refunded.

Please be sure to properly insure your package(s). FedEx and UPS include tracking and insurance, although you may want to purchase additional insurance. The US Postal Service does not include tracking or insurance, so we advise that you purchase it for a nominal fee. We cannot assume responsibility for items that are lost in the mail when being returned.

Once we receive the merchandise back from you, we will send you an email confirming that your return has been processed. If a refund is due, we will issue a credit at that time. If an additional amount is owed, please include an authorization to charge the difference. Otherwise, we will immediately send out the exchange item(s).

Please allow at least 10 business days for your return to be processed. If you have any additional questions or concerns, please contact
  support@yogamatstore.com or call us at 1-855-MAT-YOGA